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Up to 3 hours of cool6 coloursFree Worldwide shipping over $5030-day money-back guaranteeWholesale & private label availableUp to 3 hours of cool6 coloursFree Worldwide shipping over $5030-day money-back guaranteeWholesale & private label available
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Returns and refunds

30-day money-back guarantee.

If your Smart Towel isn't right for you, send it back within 30 days of delivery and we'll give you a full refund.

The short version. Email sales@smarttowel.shop within 30 days of your order arriving. We'll reply with the return address. Send the towel back in its bottle, and once it reaches us we'll refund you in full to the card you paid with.

How to return a towel

  1. Write to sales@smarttowel.shop, or use the contact form, within 30 days of delivery. Tell us the name and email address the order was placed under, and which towels you're returning if it's not the whole order.
  2. We'll reply with the address to send it to.
  3. Pack the towel in its bottle and post it back. Keep your proof of postage until your refund arrives.

You don't have to give a reason, though we'd love to hear it. It helps us make the towel better.

What we refund

For a whole order, everything you paid, including the original shipping. For part of a bundle, the share of the bundle price for the towels you send back. The cost of posting a towel back to us is yours, unless it arrived damaged or faulty.

When the money arrives

We refund as soon as your return reaches us, to the card or wallet you paid with. Your bank usually takes 5 to 10 business days to show it.

Damaged, faulty or missing

If your towel arrives damaged or doesn't work, email us a photo and we'll send a replacement or refund you, whichever you prefer. You won't need to pay to send anything back.

If your order hasn't arrived within the delivery window on our shipping page, plus 10 business days, tell us and we'll send a replacement or refund you.

If you live in the EU or the UK

You have a legal right to cancel an online order within 14 days of receiving it, by telling us in writing. Our guarantee covers that and gives you longer: 30 days, using the same steps above. Your statutory rights for faulty goods are not affected by anything on this page.

Wholesale and private label orders

This guarantee covers orders placed on this website. Wholesale and private label orders follow the terms we agree with you for that order.

Last updated 23 October 2026. See also our shipping information and terms of sale.

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